Résumé

Career Accomplishments

Tier 1 Support Specialist (September 2014 – Present)
Extreme Reach
3309 Gilmore Industrial Blvd.; Louisville, KY | 877-769-9382
Helped troubleshoot and resolve issues with the content delivery process
Acted as a liaison between media receivers and advertisers
Verified quality and execution of server-side media transcode processes and receiver downloads
Assisted clients with general information requests

Video Technician (March 2012 – September 2014)
Extreme Reach
100 High Rise Drive, Suite 124; Louisville, Kentucky | 502-962-8676
Managed transfer of digital video assets to physical tape formats
Aided in content distribution to broadcast stations in the US, Canada, and Puerto Rico
Evaluated media content for quality control, ensuring accuracy of content and tape quality
Trained employees on equipment and procedures

Contract Auditor (July 2009 – March 2012)
Dealers’ Financial Services
120 Prosperous Place: Suite 300; Lexington, KY 40509 | 800-508-5047
Audited auto loan contract paperwork to ensure compliance with US Bank standards
Acted as liaison between US Bank, car dealerships, and military personnel to resolve contract issues
Helped develop plan to transition to paperless audit process
Helped implement the use of text messaging to contact soldiers in the field

Multimedia Assistant (December 2003 – June 2009)
IMG College Sports (formerly Host Interactive Communications)
546 East Main Street; Lexington, KY 40508 | 859-226-4678
Co-created, designed, filmed, and edited two bi-weekly sports news programs: This Week in NCAA Football (NCAAFootball.com), and This Week in the SEC (SECsports.com).
Encoded video and audio files in various formats for online streaming.
Coordinated online multimedia coverage of the 2007 SEC Men’s Basketball Tournament, providing unprecedented levels of exclusive, original content for SECsports.com.
Executed live, streaming audio and video coverage for the Universities of Kentucky, Texas, Michigan, Tennessee, and Arizona.  Types of events included basketball, football, baseball, volleyball, and hockey games.
Provided fast, friendly, and efficient customer support for end-users having issues with streaming and subscription services.
Provided multimedia support and content for associations management division for clients such as the International Coach Federation, the International SPA Association, and the American Volleyball Coaches Association
Served as primary online written content coordinator/editor for the Gwinnett Daily Post newspaper.

Adjunct Instructor (December 2008-February 2009)
ITT-Tech/ESI
2473 Fortune Drive; Lexington, KY 40509 | 859-246-3300
Instructed video production students in classroom and laboratory settings
Provided feedback and counseling to help students succeed in their field of study
Participated in on-going professional development

Part-time Tape Editor (August 2004-March 2005)
WTVQ-TV/DT (ABC Affiliate)
6940 Man O War Blvd.; Lexington, KY 40509 | 859-294-3636
Edited video content in to accompany scripted news broadcasts using linear and non-linear editing systems.
Operated tape playback during live news broadcasts.

Digital Video Specialist Intern (August 2003-December 2003)
Madison County Board of Education
550 S Keeneland Dr.; Richmond KY 40476-0768 | 859-624-4500
Evaluated video production education programs in five district schools and offered suggestions for improvement of curriculum.
Researched equipment options and recommended purchases based on budgets allotted to the program.
Created system-wide employee ID card program.

Video Editing Intern (May 2003-August 2003)
WLEX-TV (NBC Affiliate)
1065A Russell Cave Road; Lexington, KY 40505 | 859-259-1818
Assisted with linear tape editing for three half-hour daily newscasts.
Operated teleprompter during live broadcasts.

Education

University of Kentucky; Lexington, KY (August 2000-December 2003)
Bachelor of Science
Major: Telecommunications (Concentration in Broadcast Media)
Minor: Music History and Theory
GPA: 3.74

Estill County High School; Irvine, KY (August 1996-May 2000)
Diploma
Major: Pre-College
GPA: 3.9

Technology Skills

Web Standards: XHTML, HTML (hand coding and Dreamweaver), CSS, XML, Flash, PHP, WordPress
Video Editing Platforms: linear tape, Final Cut Pro, Adobe Premiere, Grass Valley
Media Formats: Windows Media, QuickTime, Flash Video, AVI, MPEG, H.264
Graphics Editing: Adobe Photoshop, Adobe Lightroom, Apple Motion, Adobe After Effects
Office Suites: Microsoft Office, Apple iWork